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Here are some commonly asked questions. If your question
isn't answered, please feel free to email
us.
General
Do I wash the dishes or linens before I return
them?
No way! That is the beauty of renting – less clean-up for
you! Dishes should be scraped clean of food or rinsed, and stacked
in the bins provided. Please separate cutlery to the appropriately
marked bin.
Linens must be dry before placing in laundry bag provided.
How does pricing work?
Most prices are quoted for a one day event. To assist you with your
planning and logistics, we can have your order ready the day prior
to your event to allow you time to set up, and, most often we anticipate
that you will be returning your order to us the day after your event.
So, although this spans three days, you are only charged for one
day. Please return used rented items by no later than noon on their
due date.
How do I book or reserve items?
While our inventory is extensive, reservations are recommended to
guarantee availability. If you are planning a wedding or large scale
event, tents, tables & dishes should be ordered at least 3 –
6 months in advance of your event date. Of course, if your needs
are last minute, we will do our very best to accommodate you.
You can place your order over the phone, visit our
showroom, or start the process by requesting a quote through our
website. Your order will be confirmed, and is considered reserved
once we have received a 25% non-refundable deposit.
Can I change my order?
Reductions may be made up to 5 days prior to your delivery or pick
up date. After that time, it is assumed you are committed to your
original order and you will be billed as such. If you require an
increase to your order, the more lead time the better, to ensure
availability.
How and when do I pay?
A 25% non-refundable deposit is required upon booking. Balance of
payment is due when the order is picked up. If it is to be delivered,
please make arrangements to complete your payment the day prior
to your delivery date.
We accept cash, pre-approved company cheques, VISA,
MasterCard and Debit Card payment.
Do you deliver?
Absolutely! Please call us with your event location and we will
provide a delivery cost for you. Deliveries are a door to door service.
Tables, chairs and items will be stacked at delivery site, and must
be returned to that stacking formation for pick up. Set up and tear
down of items is not included in delivery fees, but is available
if pre-arranged, and is billed at an hourly rate.
If delivery is to a community hall or outdoor venue,
it is the renters responsibility to establish workable delivery
and pick up times. The renter is also responsibility for the security
and condition of rented items at their chosen location.
What is a damage waiver?
A damage waiver of 6% is added to your order. Damage waiver protects
you in the event items are damaged or broken through regular intended
use of rental products. You must return the broken or damaged items.
Damage waiver does NOT cover missing items, damage to linens caused
by candle wax, burn holes, mildew/mould from placing wet linens
in bags, or damage to tents caused by open BBQ or bonfires held
in close proximity to tents or canopies. This list is not inclusive.
You can decline the damage waiver. If items are missing
or damaged upon return you will be billed at replacement cost for
that item, plus a $10 handling fee.
Responsibility for all rented products remains with
the renter from the time of receipt until the time of return. If
your event is outdoors, please ensure equipment is protected from
the weather at all times.
I have questions about tents and outdoor functions
Please see our Weddings & Tents
section
I am part of a non-profit organization looking
for a donation of equipment, is this possible?
Yes, please see our Community Support
Section
Why rent?
Renting is a great solution to fulfilling your party requirements!
Whether it’s tents, tables, chairs, china, linens or chaircovers,
and anything in between, Prior Engagements will work with
you to organize a great event, impress your guests and create lasting
memories.
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